Rooms and calendars
Connect Google Workspace or Microsoft 365, add your meeting rooms and make sure Lobby can read each room's calendar.
Connect Google Workspace
Give Lobby read-only access to your Google room calendars so your screens can show bookings.
Connect Microsoft 365
Give Lobby read-only access to your Microsoft 365 room calendars, and optionally let it list your rooms for you.
Give Lobby access to a Microsoft 365 room calendar
Fix the most common Microsoft 365 sync problem by letting the connected account read the room's calendar.
Add more Microsoft 365 calendar accounts
Connect several admin accounts so every room syncs, even ones only one person can see, and so sync survives someone leaving.
Add a room
Add meeting rooms to Lobby, either by ticking the rooms it finds or by entering a calendar address.
Find and check a room's calendar address
Look up a room's calendar address, then understand the check Lobby runs before saving it and what each result means.
Edit or delete a room
Change a room's name, capacity, floor, tags or calendar address, or delete a room you no longer need.
Disconnect or switch your calendar provider
Disconnect Google Workspace or Microsoft 365, for example to reconnect with a different account or switch provider.
Questions about rooms and calendars
Does Lobby change or create calendar events?
No. Lobby only has read-only access to your room calendars. When someone books from the QR code or Slack, their own calendar creates the event.
Can I use Google Workspace and Microsoft 365 at the same time?
No. Each organisation uses one calendar provider. To switch, disconnect the current one in Settings, then connect the other.
Why doesn't my room appear in the Add a room list?
On Google, Lobby only lists room calendars the connected person is subscribed to. On Microsoft 365, rooms are listed once automatic room discovery is turned on. You can always add a room manually with its calendar address.
Where do I find a room's calendar address?
On Google, in Google Admin under Calendar Resources: copy the Resource email. On Microsoft 365, in the Exchange admin center under Rooms & equipment: copy the room's email address. Your IT team can also give it to you.
Do I need a Microsoft 365 admin?
Not for syncing: an ordinary account can connect. A Microsoft 365 admin is only needed once, to turn on automatic room discovery, and to give the connected account access to room calendars it can't already read.
Microsoft 365 says the address is right but Lobby isn't allowed in. What now?
Give the connected account Reviewer access to the room's calendar, or connect another admin account that can already see the room under Settings, Calendar accounts.
What happens if the person who connected the calendar leaves?
Sync stops when their access ends. On Microsoft 365, connect a second calendar account so another one takes over. On Google, an admin reconnects with their own account.
Lobby says 'You already have this room'. Why?
That calendar is already one of your rooms. Open the existing room and attach your new screen to it. One room can drive any number of screens.
Still stuck?
Open Support at the bottom of the dashboard sidebar and send us a ticket. We reply by email, in the same thread.
Prefer email?
Write to support@usethelobby.com and include your organisation's domain.