Handle room feedback reports

Triage the problems people report about your meeting rooms, from broken screens to missing chairs.

Plan: ProWho can do it: Admins and viewers5 steps

Before you start

1
Open the reports inbox
In the sidebar, open Room feedback, then Reports. Filter by Open, Resolved or All, and by room with Room:.
Room reports in one inbox.
2
Get an email for new reports
Turn on Email me when a new report comes in to hear about new reports straight away.
Room reports in one inbox.
3
Open a report
Click a report to read the message, see any photo and the reporter's email if they left one. Assign it to a teammate, or leave it Unassigned.
4
Add notes
Add a note about what you found, who you contacted and what's next, then click Post note. Notes are for your team only: the person who reported the problem isn't emailed.
5
Resolve it
When it's fixed, an admin clicks Mark resolved. Click Reopen if the problem comes back.

What happens next

Each room's Reports tab shows the reports for that room, and the Overview page shows when new reports arrive.

People report a problem from their phone in a few taps. They don't need a Lobby account, can add a photo, and can leave their email or report anonymously.

Open Support at the bottom of the dashboard sidebar and send us a ticket. We reply by email, in the same thread.

Write to support@usethelobby.com and include your organisation's domain.