Choose a plan and understand the free screen limit
What Free, Unlimited and Pro include for Rooms, how the 3 active screens on Free are counted, and how to change plan.
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Free
Every Rooms feature you need to get going: unlimited rooms and boards, TRMNL and virtual screens, QR booking, privacy options, screen wording and the viewer allowlist. You can have up to 3 active screens, and one room can use the Context aware design. Plan & billing in Settings shows which plan each product is on.
Pick Monthly or Yearly, a plan, and which product it's for. - 2
Unlimited
Everything in Free, with no limit on active screens.
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Pro
No limit on screens, plus templates and branding, a custom booking link, room feedback, Slack booking, extra email domains, self-hosted screens with active hours and Smart Updates, low-battery alerts and the Context aware design on every room. Complete Pro gives you Pro on Rooms, Visitors and Desks.
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How screens are counted
Every active screen counts as one: TRMNL, virtual or self-hosted, showing one room or a whole board. Inactive screens, rooms and boards don't count. On Free, the Screens page shows how many of your 3 you're using.
Every screen, with its type, status, room or board and battery. - 5
Change your plan
Admins go to Settings, Plan & billing, or click any Upgrade button. Pick Monthly or Yearly, choose which product the Unlimited or Pro plan is for, for example Rooms, and click the button, such as 'Choose Pro for Rooms'. Checkout is handled by Stripe, and EU businesses can enter a VAT number.
Pick Monthly or Yearly, a plan, and which product it's for. - 6
Manage billing
Click Manage billing under Plan & billing to update your card, download invoices or cancel.
Plan & billing shows your plan for each product.
What happens next
On Free, Lobby won't let you activate a fourth screen. A screen beyond the limit shows Upgrade required instead of the room. When you change plan, the difference is charged straight away for the rest of the billing period, and a cheaper plan leaves credit for your next invoice.
Tips
- Free a slot by deactivating a screen you don't need. Its settings are kept.
- Plans are bought per product. An Unlimited or Pro plan is for one product (Rooms, Visitors or Desks), which you choose when you buy.
- The marketing site calls the Rooms Pro plan 'Pro Unlimited'. In the dashboard it's called Pro.
- You can move a one-product plan to another product once per billing period, at no charge, from Plan & billing.
- Downgrading never deletes anything. Screens above your new limit show Upgrade required, and Pro features stop applying until you upgrade again.
If something goes wrong
Plan & billing says 'Payment failed.'
Click Manage billing and update your card to keep your screens active.
'Only admins can change the plan.'
Ask an admin in your organisation to upgrade.
Related guides
Still stuck?
Open Support at the bottom of the dashboard sidebar and send us a ticket. We reply by email, in the same thread.
Prefer email?
Write to support@usethelobby.com and include your organisation's domain.